PaisoYour data, your call
Delete your Paiso account
You can delete your Paiso account and its data at any time, from the app or by email. It's free and takes a minute.
In the app (fastest)
iPhone, iPad or Android: open Paiso → Settings. In your account card at the top, tap Delete account, then Delete account and cloud data.
Your account is deleted straight away, on the server and on that device.
By email (if you can't open the app)
Write to [email protected] from the email address on your account, with the subject “Delete my account”. We delete it within 7 days and confirm by email.
Email usWhat gets deleted
- Your account: name, email address, Paiso ID and sign-in details (password hash, or your Apple or Google link).
- Your personal cloud backup: your own expenses, friends, loans and settings.
- Any pending email codes and your sign-in sessions.
What stays, and why
- Shared groups you were in keep the expenses you were part of, so the other members' balances stay correct. Your entry in those groups is unlinked from your account and your email is removed; only the name the group knew you by remains. If you owned a group, another joined member becomes its owner; if nobody else joined, the group is closed.
- Server backups roll over daily, so deleted data is gone from backups within 25 hours.
- Data on your phone stays until you remove it: delete the app, or use Settings → Erase all data.
Receipts and loan documents are never uploaded, so there is nothing of them to delete on our side. More detail is in our privacy policy.